Return & Replacement

Returns:

At Himalayan Cloud, we want you to love your purchase. If you're not entirely satisfied, we're here to assist you.

Conditions for Returns:

  1. Please inform us within 3 days of receiving your order if you wish to return an item.
  2. Ensure items are in their original packaging, unused, and in the same condition as received.

How to Initiate a Return:

  1. Contact our Customer Service team via email at [ contact@himalayancloud.in ] to request a return.
  2. Provide your order number, images of the received product, the item(s) for return, and the reason for return.
  3. Our team will guide you through the return process.

Refund Process:

  1. Upon receiving and inspecting your return, we'll notify you via email.
  2. If approved, your refund will be processed, and a credit will be applied to your original payment method within 3-7 business days.

Replacements:

Damaged or Defective Items:

If you receive a wrong, damaged or defective item, contact us immediately for a swift replacement.

How to Request a Replacement:

  1. Reach out to our Customer Service team via email at [contact@himalayancloud.in].
  2. Provide your order number, details of the issue, and attach photos of the damaged or defective item, if possible.
  3. Our team will guide you through the replacement process.

Exchanges:

At this time, direct exchanges are not offered. If you need a different size or product, initiate a return for the unwanted item and place a new order for the desired item.

WhatsApp Support:

For quick assistance, you can reach our WhatsApp support at [+91-8788230309]. NOTE: Please note, we do not answer calls on WhatsApp. Use WhatsApp chat for support.

Feel free to adjust the details to better suit your specific business policies and practices.